Privacy policy
Last updated: September 16, 2026
This Privacy Policy describes how CulinaHeat collects, uses, stores, and shares personal information when you visit, use, or make a purchase through www.culinaheat.com.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with our store, we may collect information including:
Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order information, including products purchased, order history, payment status, shipping details, returns, and refunds.
Payment information. Payment information is processed by Shopify and/or the payment provider used during checkout. We do not normally store complete payment card numbers ourselves.
Account information, where customer accounts are available.
Device and browsing information, such as IP address, browser type, device type, operating system, pages viewed, referring pages, cookies, and similar technologies.
Customer service information, including communications you send to us.
Marketing information, including your email or SMS preferences and interactions with marketing campaigns.
How We Use Your Information
We may use personal information to:
Process and fulfill orders, collect payments, provide delivery updates, manage returns and refunds, provide customer service, prevent fraud, improve our website and services, maintain security, personalize the shopping experience, measure website performance, conduct analytics, send marketing communications where permitted, and comply with legal obligations.
Shopify
Our store is hosted using Shopify.
Shopify processes certain personal information required to provide its ecommerce services and operate our store.
Your information may therefore be processed through Shopify's infrastructure and service providers.
Payment Providers
When you make a payment, your transaction may be processed by Shopify Payments, Paystack, PayPal, card networks, banks, or another payment provider made available at checkout.
Those companies process your information according to their own privacy policies.
Fulfillment and Shipping Partners
We may share information necessary to fulfill your order with suppliers, fulfillment providers, warehouses, shipping carriers, and logistics companies.
This can include information such as:
Your name, shipping address, telephone number where required for delivery, products ordered, and relevant order information.
These companies receive only information reasonably necessary for order fulfillment and related services.
Advertising and Analytics
We may use advertising, analytics, and measurement services such as:
Google, Meta/Facebook, Instagram, TikTok, Shopify analytics, and similar services.
These services may use cookies, pixels, and other technologies to understand how visitors use our website and to measure or personalize advertising where permitted.
Where required by law, we obtain consent before using non-essential cookies or similar technologies.
Marketing Communications
If you subscribe to our marketing communications, we may send you information about products, promotions, offers, or store updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
Transactional communications relating to purchases, shipping, security, refunds, or customer service may still be sent where necessary.
How We Share Personal Information
We may share personal information with:
Shopify, payment processors, suppliers, fulfillment partners, shipping carriers, customer support providers, website service providers, analytics providers, advertising partners, professional advisers, and government authorities where legally required.
We do not sell personal information for money.
Certain advertising or data-sharing activities may legally be treated as a "sale," "sharing," or targeted advertising in some jurisdictions. Where applicable, customers may have rights to opt out.
Cookies
We use cookies and similar technologies to operate the website, remember preferences, understand visitor behavior, improve the shopping experience, provide relevant advertising, and measure marketing performance.
More information is available in our Cookie Policy.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Providing our services, fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, or tax requirements.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:
Access personal information we hold about you, request correction, request deletion, object to or restrict certain processing, withdraw consent, obtain a copy of certain information, or opt out of certain advertising or data-sharing practices.
Rights vary according to applicable law.
To submit a privacy request, contact:
We may need to verify your identity before fulfilling certain requests.
International Data Transfers
Because we use international ecommerce, cloud, fulfillment, and technology providers, your personal information may be processed in countries other than the country where you live.
Where required, appropriate safeguards will be used in connection with international transfers.
Children's Privacy
Our website is not intended for children who are below the minimum age at which they may independently provide consent under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal obligations.
The most current version will always be published on this page with the updated revision date.
Contact
For privacy questions:
CulinaHeat
Email: support@culinaheat.com
Customer Support: support@culinaheat.com
Website: www.culinaheat.com